Network related
When you are using Screenspace in connected mode, our Player relies on the network you are connected to. Sadly, this not always goes as smooth as one wishes, and time to time you may face some network issues.
If you have encountered the “Incorrect Wi-Fi Credentials” screen, it is most likely because you entered the wrong Wi-Fi credentials or you have changed the password since you have configured your player. Please see this article how to setup your player again with the correct credentials.
We have equipped our players with some diagnostics tool that helps you to quickly get around the issues or give your IT department a detailed description of the problem, so they can sort the issue out for you.
If you are facing any type of network issues, these are the possible general solutions:
Possible solutions are:
Double check that you have entered the correct network name and password, if the problem persists:
Contact your network provider
Contact your systems admin and inform them about the issue displayed on the screen
Restart your router
Wait a couple of minutes and then retry again
To address a specific issue, please read one of our articles on the subject: